Shipping policy
We do our best to ship your items as inexpensively as possible. When items are under 16 ounces, we ship First Class Mail USPS. If it's over that, it goes USPS Priority.
Please double check whether your shipping address is correct before making your purchase. We ship packages to the exact addresses that are provided on your accounts. Please understand that if addresses are incorrect, we will not be responsible for any lost packages. If packages get returned to us due to incorrect / inaccurate addresses, customers will be responsible for repaying the postage. Please make sure all addresses are correct, we will not refund for wrong address on your part. Thanks for understanding!
We are still shipping out orders, but please note that due to increased demand and reduced service with USPS, delivery times are a bit longer than normal. Please be patient. Please understand we have absolutely NO CONTROL over USPS, and unfortunately there are delays with their system. If you are not able to work with us on this, we politely ask you not to order. We hope for everyone's safety, good health, and a quick return to normalcy. Thank you for understanding!
For live plants and scobies orders we ship on Monday - Wed only to prevent the live cultures/plants from sitting over the weekend before delivery. We use a heat sealer to secure the plastic bags (for kombucha scobies). Plastic bags are FDA Approved and BPA Free.
Approximate Spring Shipping Dates for Live Plants:
Currently, we ship Monday - Wed to ensure your plants aren't stalled in some warehouse over the weekend. We also watch the weather very closely to ensure the survivability of your plants. If the overnight temperatures between you and our greenhouse in Florida are too cold, we will delay shipping another week, or until it's warm enough.
Plants shipping:
Because your plant has been in a box without sunlight for a few days in shipping, it might decide to yellow and drop few leaves when it first arrives. This is normal. (If it loses all leaves, this is not normal, and you should contact us.)
***SORRY WE DO NOT SHIP LIVE PLANTS TO CALIFORNIA***
We cannot be held responsible for lost or stolen goods AND that we offer insurance and signature confirmation for that 'added level of security'.
In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH USPS. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DURING TRANSIT! WE ARE NOT RESPONSIBLE FOR SHIPMENTS SENT TO FORWARDING SERVICES OR COMPANIES REGARDLESS OF SHIPPING SERVICE SELECTED, IF YOU PLACE AN ORDER AND YOUR SHIPPING ADDRESS IS A FORWARDING ADDRESS YOU ARE RESPONSIBLE FOR CONTACTING YOUR FORWARDING COMPANY OR SERVICE TO LOCATE YOUR SHIPMENT.
WE ARE ALSO NOT RESPONSIBLE TO WEATHER RELATED DAMAGE OR DELAYS! ONCE PACKAGE LEAVES OUR HANDS IT IS COMPLETELY OUT OF OUR CONTROL!
INTERNATIONAL ORDERS: WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS FEES OR SHIPPERS FEES YOU WILL INCUR OR FOR DELAYS BECAUSE OF CUSTOMS. WE LIST ITEMS AS STICKERS AND WE CAN NOT CHANGE THE VALUE OF THE PRODUCT SHIPPED. WE HAVE NO WAY OF KNOWING IF YOU WILL INCUR A CUSTOMS FEE OR NOT. IF YOU DO WE ARE NOT RESPONSIBLE AND YOU WILL NOT BE REIMBURSED. YOU MUST READ THE POLICIES BEFORE ORDERING YOU WILL NOT BE REFUNDED OR REIMBURSED . WE CANNOT TRACK PACKAGES SHIPPED INTERNATIONALLY ONCE IT LEAVES THE USA, WE ARE NOT RESPONSIBLE FOR PACKAGES SHIPPED TO INTERNATIONAL ADDRESSES.
Please double check whether your shipping address is correct before making your purchase. We ship packages to the exact addresses that are provided on your accounts. Please understand that if addresses are incorrect, we will not be responsible for any lost packages. If packages get returned to us due to incorrect / inaccurate addresses, customers will be responsible for repaying the postage. Please make sure all addresses are correct, we will not refund for wrong address on your part. Thanks for understanding!
We are still shipping out orders, but please note that due to increased demand and reduced service with USPS, delivery times are a bit longer than normal. Please be patient. Please understand we have absolutely NO CONTROL over USPS, and unfortunately there are delays with their system. If you are not able to work with us on this, we politely ask you not to order. We hope for everyone's safety, good health, and a quick return to normalcy. Thank you for understanding!
For live plants and scobies orders we ship on Monday - Wed only to prevent the live cultures/plants from sitting over the weekend before delivery. We use a heat sealer to secure the plastic bags (for kombucha scobies). Plastic bags are FDA Approved and BPA Free.
Approximate Spring Shipping Dates for Live Plants:
Currently, we ship Monday - Wed to ensure your plants aren't stalled in some warehouse over the weekend. We also watch the weather very closely to ensure the survivability of your plants. If the overnight temperatures between you and our greenhouse in Florida are too cold, we will delay shipping another week, or until it's warm enough.
Plants shipping:
Because your plant has been in a box without sunlight for a few days in shipping, it might decide to yellow and drop few leaves when it first arrives. This is normal. (If it loses all leaves, this is not normal, and you should contact us.)
***SORRY WE DO NOT SHIP LIVE PLANTS TO CALIFORNIA***
We cannot be held responsible for lost or stolen goods AND that we offer insurance and signature confirmation for that 'added level of security'.
In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH USPS. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DURING TRANSIT! WE ARE NOT RESPONSIBLE FOR SHIPMENTS SENT TO FORWARDING SERVICES OR COMPANIES REGARDLESS OF SHIPPING SERVICE SELECTED, IF YOU PLACE AN ORDER AND YOUR SHIPPING ADDRESS IS A FORWARDING ADDRESS YOU ARE RESPONSIBLE FOR CONTACTING YOUR FORWARDING COMPANY OR SERVICE TO LOCATE YOUR SHIPMENT.
WE ARE ALSO NOT RESPONSIBLE TO WEATHER RELATED DAMAGE OR DELAYS! ONCE PACKAGE LEAVES OUR HANDS IT IS COMPLETELY OUT OF OUR CONTROL!
INTERNATIONAL ORDERS: WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS FEES OR SHIPPERS FEES YOU WILL INCUR OR FOR DELAYS BECAUSE OF CUSTOMS. WE LIST ITEMS AS STICKERS AND WE CAN NOT CHANGE THE VALUE OF THE PRODUCT SHIPPED. WE HAVE NO WAY OF KNOWING IF YOU WILL INCUR A CUSTOMS FEE OR NOT. IF YOU DO WE ARE NOT RESPONSIBLE AND YOU WILL NOT BE REIMBURSED. YOU MUST READ THE POLICIES BEFORE ORDERING YOU WILL NOT BE REFUNDED OR REIMBURSED . WE CANNOT TRACK PACKAGES SHIPPED INTERNATIONALLY ONCE IT LEAVES THE USA, WE ARE NOT RESPONSIBLE FOR PACKAGES SHIPPED TO INTERNATIONAL ADDRESSES.